All orders take between 24-48 hours to ship out. Woohoo! The only exception to this rule, is if we are having a sale or if we are experiencing a super busy period. We work HARD to ensure you get your parcels as fast as humanely possible. But we are humans and sometimes we do need to eat, go to the toilet and sleep, but we do our very best!
We are a global brand and we can ship our products anywhere in the world. For all our International customers please ensure you check that we don’t already have a local distributor in your Country as you can shop locally and save yourself the wait time and the shipping costs. If we don’t have a Distributor locally yet, you can absolutely go ahead with placing your order. Please also take into consideration any customs and duties taxes of your country that may be applied when going to collect your package. These can vary depending on your Country so please do your own research on this as unfortunately we do not have control over these fees.
Ooh you want it before everyone else? Yep! We totally get it. So if you’ve purchased products during our pre-sale please note that any items purchased via pre-order don’t have a guaranteed delivery date. We try our best to give you an idea of when they will be shipped out, but sometimes delays happen! If you purchase products in our pre-sale and add products we have in stock to the same order we will ship your order altogether once your pre-ordered items arrive. You can arrange a split shipment but you will incur separate postage costs.
We try our best to keep our postage charges as low as we can, but we are a small business and we are at the mercy of the Postage companies. All of our packages within Australia are sent with our Standard Tracked Postal Service (unless you have opted for Express Tracked Service on Checkout).
Free Shipping! For orders over $59 within Australia
Standard Tracked Shipping Tracked delivery within Australia $8.95
Express Tracked Shipping Express tracked delivery to selected locations within Australia $13.90
International Shipping Air freight to any country other than Australia $18 AUD
Shipping and Delivery Times
We absolutely work tirelessly to ensure that your products are packaged up beautifully and sent to you the fastest way possible. All regular and express parcels within Australia are sent as Authority to Leave so that no signature is required, which means minimal delays in delivery times. If you have any concerns about your parcel you can always drop us a line at firstname.lastname@example.org and we will do our best to assist. Unfortunately, we cannot accept responsibility for any loss or damage to any packages once they are out of our hands and in the hands of the courier as it’s out of our control. In addition, we accept no responsibility for unclaimed packages.
Track your Order
For full tracking details, please use the relevant link sent out to your nominated email address upon placing your order.